Refund & Cancellation Policy
This Refund & Cancellation Policy ("Policy") governs the terms of cancellations and refunds for services offered by Plane Pockets ("Company"). By using our services, you agree to comply with and be bound by this Policy.

1. Scope of the Policy: This Policy applies to all services provided by the Company, including but not limited to flight bookings, hotel reservations, cab bookings, custom itineraries, physical products, and other related services.

2. General Terms:
2.1. All cancellations and refunds are subject to the policies of the respective airlines, hotels, cab service providers, affiliate partners, and other third-party vendors.
2.2. The Company shall deduct applicable charges, including but not limited to processing fees, cancellation fees, and any charges levied by third-party service providers.
2.3. Refund requests must be submitted within the specified time frame as mentioned in the service terms.

3. Affiliation and Third-Party Policies:
3.1. Refunds and cancellations for bookings made through affiliate programs (e.g., Skyscanner, Travelpayouts) are governed by the respective partner's terms and conditions.
3.2. Plane Pockets acts solely as a facilitator and does not control or influence the policies of third-party affiliates.
3.3. Any commissions earned through affiliate bookings are non-refundable, even in case of cancellations.
3.4. Customers are advised to directly contact the affiliate service provider for cancellations or refund issues.
3.5. Refunds for affiliate bookings may take additional time based on the affiliate partner's refund policies, typically 15-30 business days.

4. Flight Bookings:

Cancellation:

• - Cancellations are subject to the airline’s policies and may include charges depending on ticket type, booking class, destination, and cancellation time.
• - Non-refundable fares are not eligible for refunds under any circumstances.

Refund:

• - Refunds will be processed only for eligible cancellations as per the airline's terms and conditions.
• - Processing timelines depend on the airline and may take 7-15 business days.

5. Hotel Reservations:

Cancellation:

• - Hotel cancellation policies vary by property and are displayed during the booking process.
• - Non-refundable bookings or special promotional offers cannot be canceled or refunded.

Refund:

• - Refunds for eligible cancellations will be processed after confirmation from the hotel.
• - Refunds may take 7-10 business days to reflect in your account.

6. Physical Products:

Return and Exchange:

• - Physical products can be returned or exchanged within 7 days of delivery, provided they are unused and in original packaging.

Non-Refundable Products:

• - Personalized or custom-made products are non-refundable.

Shipping Costs:

• - Shipping fees are non-refundable, and return shipping is borne by the customer unless the item is defective.

Damaged Goods:

• - If a product arrives damaged, customers must notify within 24 hours with supporting images for a replacement or refund.

7. Cancellation Processing Fee:

• - A standard processing fee will be deducted for all cancellations or refunds.
• - This fee is separate from cancellation charges imposed by airlines, hotels, or other service providers.

8. Refund Process:

• - Refunds will be processed to the original payment method (bank account, credit card, or wallet) used at the time of booking.
• - Refund timelines:
  • - Flights: 7-15 business days (subject to airline policies).
  • - Hotels: 7-10 business days.
  • - Affiliates: 15-30 business days.
  • - Physical Products: 7-10 business days.

9. Non-Refundable Transactions:
- Certain bookings, such as last-minute offers, promotional fares, or discounted packages, are strictly non-refundable.
- Customers are advised to carefully review the terms and conditions of such bookings prior to purchase.

10. Liability Limitation:
10.1. The Company acts as a facilitator and shall not be held liable for the services provided by third-party vendors, including airlines, hotels, or transport operators.
10.2. Refunds are limited to the amount paid by the customer for the service in question and exclude any consequential or incidental damages.

11. Dispute Resolution:
11.1. In case of disputes related to cancellations or refunds, customers may contact the Company for resolution at [email protected].
11.2. If a resolution cannot be reached, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 (for India) or the applicable jurisdiction's laws.

12. Amendments to the Policy:
The Company reserves the right to amend or update this Policy at its discretion without prior notice. Changes will be effective upon being posted on our website.

13. Governing Law and Jurisdiction:
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in [Patna/Bihar].

14. Contact Information:
For any inquiries or assistance regarding cancellations or refunds, please contact:

• - Email: [email protected]/[email protected]
• - Phone: +919334233767
• - Address: 2nd floor, Panchwati, Kashinath Lane, East Lohanipur, Kadamkuan, Patna 800003